Disbursement and Donor Report Guide

Disbursements Overview

 

 

How and when does Benevity disburse funds?

Benevity operates on a monthly disbursement model. All gifts made to your organization from any one of our clients and their employees are aggregated, processed, and issued in one lump payment. Payments are issued in the 3rd week of every month for donations and matching funds processed in the previous month.

Example: All donations processed in May will be disbursed the 3rd week of June.

 

Tax Receipting

As part of our services and social mission to provide value to charities, tax receipts are issued to the original donor, saving you the expense and time. We process all funds through our foundation partners, and they issue real-time tax receipts to the appropriate donors and corporations.

 

Foundation Partners

American Online Giving Foundation (AOGF) is a partner Donor Advised Fund that distributes donations on behalf of Benevity and its clients in the United States. For more information, please visit: http://www.onlinegivingfoundation.org/

 

The Canadian Online Giving Foundation (COGF) is a partner Donor Advised Fund that distributes donations on behalf of Benevity and its clients in Canada. For more information, please visit: http://www.onlinegivingfoundation.ca/.

 

The UK Online Giving Foundation (UKOGF) is a partner Donor Advised Fund that distributes donations on behalf of Benevity and its clients outside of Canada and the US. For more information, please visit: http://www.ukogf.org/

 

Navigating Reports on Your Profile

 

Sample Reporting Landing Page:  

 

An upcoming disbursement has been posted on my profile. When will I receive these funds?

Upcoming disbursements are donations that are currently being processed, and will be issued to your organization by the next disbursement date. Additional information is available by clicking ‘more details’. Donor information will not be published until these funds have been issued.

 

How do I access donor information?

To acknowledge your donors, you must first Register Your Charity in the Benevity Causes Portal and verify your identity. Benevity is committed to protecting donor privacy. Our clients require that we verify the identities of all recipient organizations in our portal. Please click here for more information.

Once we've verified that you are authorized to administer the Benevity profile on behalf of your organization, you can view detailed donor reports and comments by logging and selecting the ‘Reports’ tab from the left-hand side menu.

To view the associated donor information for the disbursement, select the drop-down menu labelled, ‘Reports’ next to the disbursement ID and then ‘View Online.’ There are two types of reports: Donations Report & Donation Source Summary. 

 

 

Where can I find donor information? 

Donations Report (Online view or downloadable .CSV option)

Report Details:

  • Donations are itemized by 'Donation Amount' and 'Matched Amount'
  • This report contains donor contact information and any personal comments or designations they have chosen to provide
  • If the designation or comment field is blank, the donation may be directed to a general fund
  • If you see 'Not shared by donor,' the donor has manually selected not to disclose this information at the time of donation
  • Donations displayed in this report represent the gross donation amount(s) to be credited to the donor

 

 

 

Where can I view any applicable fees?

 

Donation Source Summary Report (click the 'Download PDF' button)

 

  • This report contains total donation amounts by company, any applicable fees, and the net payable disbursed to your organization
  • If a company has a footnote number listed next to it, you can refer to the 'How are fees deducted' section at the bottom of the page, which outlines fee allocation information by Client
  • If there is no footnote number beside a client's name, they have elected not to cover any fees

 

 

 

How can I see the payment status of a disbursement? 

To filter your reports by payment status (paid, cleared, or cancelled), select the ‘Filter’ box located to the right, above the disbursement page and select the filters you wish to apply.

Paid: The disbursement has been sent to the recipient charity from Benevity. 

Cleared: The disbursement has been successfully deposited in the recipient’s account.

Cancelled: There are a variety of reasons a donation may appear as ‘cancelled.’ The most common reason is that a donation was cancelled by the donor, typically due to the donation being made in error.

 

 

Reports landing page – Status descriptions:

 

  1. Date:

The date represented on any disbursement is referring to the ‘paid’ date, as opposed to when the funds were received by your organization. Factors such as payment method can influence how quickly you will receive your funds. For example, signing up for EFT or PayPal can greatly reduce delays, which are often associated with mailed checks. Bank processing times also vary by institution.

  1. Disbursing Entity:

This represents which disbursing Foundation your funds were issued through. This column will also indicate the currency these funds were issued in.

  1. Status:

Paid: The disbursement has been sent to the recipient charity from Benevity. 

Cleared: The disbursement has been successfully deposited in the recipient’s account.

Cancelled: There are a variety of reasons a donation may appear as ‘cancelled.’ The most common reason is that a donation was cancelled by the donor, usually due to the donation being made in error.

  1. Payment method:

 Benevity disburses funds through the following payment methods: EFT, PayPal, and Check.

Under the Payment Method column on the reports landing page, you will be able to see which payment method was used to send each disbursement to your organization.

  1. Disbursement ID:

This is an ID that is unique to each disbursement you receive from Benevity.

 

Other:

Each column header can be filtered by clicking the title. For example, clicking ‘Date’ on the date column will allow you to filter reports chronologically.