The negative amount(s) on your report represent a reversal, which occurs when either a donor or their company cancels their donation and/or matching funds that they previously committed to your organization.
For auditing purposes, you can find the original and reversal transaction in your reports. There are two scenarios for what you might see:
- If the reversal was requested by the donor before the original donation/match was sent to you, you’ll see both transactions on a single report.
- If the reversal was requested after the original funds were sent to you, you’ll see the reversal on a separate report.
Reversal transactions do not include donor information. If you require the original transaction ID associated with a reversal, submit a request to the Cause Support team and provide the reversal transaction ID. Note that we cannot provide the reason for canceling the donation.