Subuser Email Verification

All subuser email addresses must be verified when created under your nonprofit's account to ensure that subusers are securely granted account access.

How It Works

1. When a subuser account is created, an email with a verification link is sent to the subuser.
2. Three reminder emails will be sent within 24 hours if not verified immediately.
3. The subuser can access the account for up to 24 hours without verifying their email.
4. If the email is not verified within 24 hours, the subuser is blocked and notified with a new verification link.
5. The verification link remains active for one week.
6. If the link expires, the support team can manually unblock the subuser from their profile.

Troubleshooting

• If the verification email is not received, check spam/junk folders.
• Ensure the email address is correctly formatted.
• If the verification link has expired, contact support for assistance.

For any further questions, please reach out to our support team.