I’m not receiving the electronic payment notifications

The email address that receives Electronic Funds Transfer notifications can only be updated by our Finance Team. Please submit a support request and our team will be happy to help. There can only be one email address on file to receive these notifications.

It typically takes a full disbursement cycle (4-8 weeks) for the remittance email update to take effect. Once we update the address on file, there’s a possibility that the notification for the most recent disbursement will be sent to the previous email address. Future EFT notifications will be sent to the new email address.