I’m not receiving the electronic payment notifications

As of May 1, 2023, Benevity will no longer be sending remittance email notifications to causes following an electronic payment (EFT/ACH, PayPal). This change will not impact the disbursement cycle or report upload timelines.

To track donations, you can: 

To get help from others, you can add additional users to your cause profile for donation tracking and report access. Custom permissions can be assigned to each new user based on the information they need to access.

You can also learn more about our foundation partners and how they take care of tax receipts and donation acknowledgments for all donations made through our platform.