How do I reissue a check?

 

If your organization's profile is set up to receive checks, a check would be mailed to the address displayed on your profile page. Checks are sent at the end of each month to causes that received donations in the previous month. 

To edit your organization's mailing address, please follow these steps:

  • Sign in to the Causes Portal
  • Select ‘Cause Profile’ on the left-hand side menu
  • Select ‘Edit Cause Profile
  • Update your organization’s profile details
  • Once complete, select 'Save'

In your reports, you can view the 'Period End Date' to identify the donation period. For example, the period ending December 31 would include donations made between December 1 - December 31. A check would be mailed out to your organization at the end of January for any donations made in December. 

Please note that check reissues take up to 90 days to process, so we always recommend double-checking your mailbox and local post office to confirm any delays. 

How to request a check reissue

To request a check reissue, please contact our support team and include the check number or disbursement ID that you would like reissued.