Changing banking details on file

To update your organization's banking details, please submit a new application through the Benevity Causes Portal:

  • Sign in to the Causes Portal
  • Select the ‘Donation Method’ tab on the left-hand side menu
  • Select the ‘Update Donation Payment Method’ button and select 'Check'
    • *please double-check your address on file in the 'Cause Profile' tab under 'View Cause Profile'
  • Select the ‘Update Donation Payment Method’ button and pick your donation payment method (EFT, PayPal)
  • Fill out the required fields marked with a red asterisk (*)
  • To receive international donations, please include your Wire Transfer Routing Number (If you do not know it, please contact your bank).
  • Upload the supporting document and ensure the information provided on the form matches the information on the supporting document. See our help page for examples of acceptable supporting documentation: here
  • Review the information and select ‘Submit

All EFT/ACH or PayPal applications are manually reviewed by our finance team and the approval turnaround of the applications is dependent on volume. If your application is approved, or if more information is required, you will be notified via email.

Please note that if the current banking details on file are closed or cannot accept funds, we highly recommend that you temporarily update your donation method to 'check', then resubmit your new banking details in order to mitigate disbursements being sent to your active account.