Resources

Alaya by Benevity

• What type of support can I receive on Alaya by Benevity?
• How can I create a volunteer opportunity?
• How can users sign up for a volunteer opportunity?
• How do I know when volunteers have signed up for a volunteer opportunity?
• Are goods available for collection or drop-off?
• How can I change or edit my volunteer opportunity?

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Benevity Clients

• ★ Microsoft Rewards
• How do I know if I'm eligible for a specific company's program?
• Can I get a list of companies that use Benevity?
• How can I increase the amount of donations I’m receiving through Benevity?
• How do Benevity clients and employees use your software?

Our Philosophy

• About Us: Who is Benevity?
• A Proud B Corp

Donor Advised Funds

• Global Online Giving Organization, Inc. (GOGO)
• What is the relationship between Benevity and its Foundation partners?
• When is a donor receipted?
• Tax receipts and donation acknowledgments
• Foundation partners (disbursing entities)

Resources

• Understanding the Benevity basics
• Making the most of your profile: Optimization, Visibility, and Corporate Partnerships
• How can I contact support?
• Video: Strategies for a Successful Giving Season

Accessing Your Profile

• ★ I am unable to log in
• Creating strong passwords in the Causes Portal
• How to set up Two-Factor Authentication
• Why do I need to update my password?
• I am not receiving the password reset email
• My cause has already been registered

Profile Registration

• ★ How do I complete my profile?
• ★ How to register my profile in the Causes Portal
• My organization type or regulatory body is not listed
• What is a government registration number, and where can I find it?
• What does it mean to be 'Nominated'?
• How do I verify my profile?

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Profile Management

• Who should register an account with Benevity?
• Deactivating your cause's profile
• How donors search for my organization
• What is my Benevity ID / Cause ID
• My logo does not fit
• How to optimize your profile

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Peer Matching

• What is Peer Matching?
• Why is my disbursement report showing a “Peer Match Fulfillment”?
• How can I get my organization featured in a Peer Matching campaign?

Receiving Payments

• ★ How do I reissue a check?
• ★ How do I change my bank account on file?
• ★ How to sign up for electronic payments
• ★ How to sign up for PayPal payments
• ★ Why is my donation method application 'awaiting approval'?
• Why was my EFT application declined?

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Donation Reports

• ★ Understanding donor reports
• ★ Where do I find my reports?
• ★ Missing reports
• ★ My organization received a check from Benevity
• Reporting insights
• How can I find the donor and company information on my report?

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Projects

• What is a Project?
• Managing projects on your cause profile
• Deleting a project

Volunteer Management

• ★ How are Volunteer Submissions Reviewed / When Does My Organization Receive the Reward?
• Creating a volunteer opportunity
• Deleting a volunteer opportunity
• How do I know who has signed up for a volunteer opportunity?
• Kohl’s Volunteer Rewards Program

Apple Pay

• How do I register with Benevity to get approval for Apple Pay?
• Benevity and Apple Pay
• What is the Apple Developer Team ID?
• How do I register with Benevity to get approval for Apple Pay?

Grants

• Can I access the grant application questions before I submit?
• I submitted my grant application without saving a copy. Is there anywhere I can get a copy?
• My Benevity Grants login credentials aren't working

Sample Supporting Documents for EFT Applications

• Australia Electronic Banking Instructions
• Canada Electronic Banking Instructions
• Germany Electronic Banking Instructions
• IBAN Countries Electronic Banking Instructions
• India Electronic Banking Instructions
• Ireland Electronic Banking Instructions

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