For most US nonprofits, you do not need to upload a bank document when you sign up for EFT. The Benevity Causes Portal validates your bank details in real time on the Connect Bank Account form.
You only need a supporting bank document if automated verification cannot confirm your account, or if the portal asks you to upload a bank letter for manual review.
When do I need a bank document?
Upload a supporting document when:
- Verification cannot confirm your account after you retry
- The portal asks you to upload a bank letter and select Upload bank letter
- Our team requests a document after reviewing your application
If the portal connects your bank account successfully, you do not need to upload a document for that submission.
What bank documents can I submit?
You can provide one of the following official bank-issued documents:
- Void check
- Bank letter (on official bank letterhead)
Not accepted: Bank statements, payroll or direct deposit forms
Supported file types are PDF, JPG, JPEG, or PNG, up to 10 MB.
What information must my document include?
Your supporting document must display the following details. The details you enter on the form must match the document exactly:
- Account Holder Name (Beneficiary)
- Account Number
- Account Type (for example, Checking or Savings)
- Routing (ABA) Number
The supporting document must be clear, legible, and unaltered. If the form requests additional details not listed above, include them in the document as well.
How do I avoid a declined application?
Before you upload your document, confirm that it meets all requirements and that the information on the form matches the document.
Your EFT application may be declined or marked invalid if:
- Account details do not match
- Information is incorrect or missing
- The supporting document is invalid