Charity Support Request
How can we help?
How do I sign in?
My password/login doesn't work or is lost
My charity profile doesn't have a 'Register Your Charity' button
Why should I register with Benevity?
Why do I need to verify? Doesn’t Benevity know that my Charity is eligible?
What is Self-Certification Declaration?
Why are you requesting my EFT details? How can I be assured you won't wipe out my bank account?
Payments & Donor Reports
Why did my charity receive funds from Benevity?
How do I access donor information/donation reports?
What are my payment options to receive donations?
Are there additional costs for Charities to receive manual checks?
When will I receive my disbursement?
Managing Your Profile
How can I get my Charity noticed by your clients’ employees?
What features are available on my Benevity account?
The information on my Charity Profile is incorrect
How many donors have access to Benevity’s Causes database?
Is my charity eligible to receive donations from all Companies?
My donation receipt uses UTC time. What does this mean?