Signing In

• How do I sign in?
• My password/login doesn't work or is lost
• My charity profile doesn't have a 'Register Your Charity' button

Registration

• What documents do I need to register my charity?
• Why should I register with Benevity?
• Why do I need to verify? Doesn’t Benevity know that my Charity is eligible?
• What is Self-Certification Declaration?
• Why are you requesting my EFT details? How can I be assured you won't wipe out my bank account?

Payments & Donor Reports

• Disbursement and Donor Report Guide
• An upcoming disbursement has been posted on my profile. When will I receive these funds?
• Why did my charity receive funds from Benevity?
• How do I access donor information/donation reports?
• What are my payment options to receive donations?
• Are there additional costs for Charities to receive manual checks?

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Managing Your Profile

• Introducing the American Online Giving Foundation
• How can I get my Charity noticed by your clients’ employees?
• What features are available on my Benevity account?
• The information on my Charity Profile is incorrect

General Information

• How many donors have access to Benevity’s Causes database?
• Is my charity eligible to receive donations from all Companies?
• My donation receipt uses UTC time. What does this mean?

Sample Supporting Documents for EFT Applications

• Australia
• Bahamas
• Canada
• India
• Ireland
• Japan

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