Frequently Asked Questions

• Frequently Asked Questions

  • Why did my charity receive funds from Benevity?
  • Why should I register with Benevity?
  • How can I get my Charity noticed by your clients’ employees?
  • How many donors have access to Benevity’s Causes database?
  • What features are available on my Benevity account?
  • What is Self-Certification Declaration?
  • Why do I need to verify? Doesn’t Benevity know that my Charity is eligible?
  • How do I sign in?
  • The information on my Charity Profile is incorrect
  • My password/login doesn't work or is lost
  • My charity profile doesn't have a 'Register Your Charity' button
  • How do I access donor information/donation reports?
  • Is my charity eligible to receive donations from all Companies?
  • What are my payment options to receive donations?
  • Are there additional costs for Charities to receive manual checks?
  • When will I receive my disbursement?
  • Why are you requesting my EFT details? How can I be assured you won't wipe out my bank account?
  • My donation receipt uses UTC time. What does this mean?