All sub-user email addresses must be verified when created under your nonprofit's account to ensure that sub-users are securely granted account access.
How It Works
- When a sub-user account is created, an email with a verification link is sent to the sub-user.
- Three reminder emails will be sent within 24 hours if not verified immediately.
- The sub-user can access the account for up to 24 hours without verifying their email.
- If the email is not verified within 24 hours, the sub-user is blocked and notified with a new verification link.
- The verification link remains active for one week.
- If the link expires, the support team can manually unblock the sub-user from their profile.
Troubleshooting
- If the verification email is not received, check spam/junk folders.
- Ensure the email address is correctly formatted.
- If the verification link has expired, contact support for assistance.
For any further questions, please reach out to our support team.