Need to reset your password, haven’t received the reset email, or seeing a message that your password has expired? Here’s what to do to get back into your account quickly and securely on the Benevity Causes Portal.
I have forgotten my password
If you have forgotten your password and need to reset it, you can request a password reset here.
You will need to enter the email address associated with your account, and you will receive an email with instructions to create a new password. If you do not see the email in your inbox, please check your Spam or Junk Mail folder. Occasionally, password reset emails may be filtered by your email provider.
I am not receiving the password reset email
Password reset emails are only sent to email addresses that are registered with an account in the Benevity Causes Portal. After you request a password reset, check your inbox as well as your spam or junk mail folders. The email will contain a link that allows you to reset your password.
If you don’t see the email, make sure you entered the correct email address associated with your account. To improve deliverability, add "@benevity.org" to your list of safe senders. This helps prevent future emails from being filtered out or blocked.
If the reset email still doesn’t appear in your inbox or spam folder, it’s possible that your email provider is blocking it entirely. You may need to reach out to your internal IT team for assistance, or search online for steps to add causes@benevity.org to your safe senders list.
I was told my password has expired. What should I do?
As part of Benevity’s commitment to safeguarding your data and account security, you may occasionally be required to update your password when logging in. This is a standard security measure to protect your organization’s sensitive information.
When prompted, please follow these steps:
- Enter your current password in the “Current password” field.
- Choose a new password that meets the updated security requirements.
- Enter the new password again in the “Confirm password” field.
- Click Save to complete the update.
You will need to complete this password update before you can access your account.
How can I create a strong password in the Benevity Causes Portal?
To help protect your account, your new password must:
Be at least 16 characters long
Include uppercase and lowercase letters, numbers, and special characters
Be different from your previous password
Use a unique password for each account to prevent one breach from affecting others
Include a mix of uppercase and lowercase letters, numbers, and special characters like "@ ! #"
Make your password long—16 characters is the minimum, but longer is even better
Avoid personal information such as your name, organization name, or common words that are easy to guess
Use a password manager to securely store and manage your passwords. Avoid saving them in your browser or writing them down.
Enable Two-Factor Authentication (TFA) for an added layer of protection
Use up-to-date anti-malware software to protect your device from threats that could steal your passwords
By following these steps, you’ll help keep your Causes Portal account—and your digital identity—safe and secure.