You can apply to register for your organization's profile if someone else already registered it. This often happens when the previous owner left the organization. Keeping ownership accurate protects access to your organization's information.
Before you apply, try to contact the current account owner. If they still work with your organization, ask them to add you as a subuser. That is the fastest way to get access.
If you already created an account with the email you want for a subuser, contact Support to remove it first. Do not share login credentials. Sharing credentials violates the Causes Terms of Use.
If the previous owner has left and you cannot reach them, you can take ownership in the Causes Portal. This works when they have not signed in for more than 90 days. Follow the steps below. If the account is actively managed, contact the current owner or Support instead.
Starting the ownership change request
When the previous owner has left your organization, use these steps to apply for ownership:
- Begin the registration process, or log in if you already have a user profile.
- Select your organization's operating country.
- Search for your organization by government ID, registration ID, or name. Filter by state or province if needed.
- Select your organization from the search results.
- Read the warning with the current owner's masked email (for example,
j******e@e*****e.c*m). - Complete the authorization checkboxes on the form.
- Select Apply to Register and submit your application.
The warning helps you identify the current owner. Use the masked email, or your internal records, to try to reach them. The checkboxes confirm that you are authorized to administer the account. They also confirm that you tried to contact the current owner or could not reach them, and that you understand they will be notified.
Once you have ownership of the profile, you can accept the Causes Terms of Use.
During the ownership review
After you submit the request, you'll be asked to provide user verification documents for review.
Benevity notifies the current account owner and reviews your documents. If the request is declined, your access is removed. If the former owner does not respond, ownership does not transfer automatically.
For security, you have limited access during the review. You are treated as a subuser until Benevity completes the transfer. There is no fixed published timeline.
Repeated attempts to claim the same profile may lead to account suspension. You cannot submit another ownership request for the same organization within 90 days.
What if the profile is actively managed?
The message This account is actively managed. Please contact the current owner or support. means the current owner signed in within the last 90 days. You cannot complete the ownership steps above until that changes.
When this happens:
- Do not create duplicate registration attempts for the same organization
- Contact the current owner with the masked email from the registration warning, or ask colleagues who may know them
- Contact Support if the former owner is unreachable
- Include your organization name, government ID, and your role in the request
- Attach any verification documents Support asks for
Support can guide you through a manual ownership review when the portal blocks the registration steps.