To deactivate your organisation's profile, a representative must submit a request to our Cause Support team with a PDF authorisation on your organisation's letterhead.
Deactivation takes 1–2 business days after we receive your request and document. Once deactivated, your organisation will be removed from search results on Benevity, preventing clients and donors from finding it.
Note: Deactivation does not remove your account from the Benevity Causes Portal—you can still access donation history and disbursement reports.
To reactivate your profile, please submit a request to our Cause Support team.