When logged into their workplace giving account, our client’s employees can search for eligible causes within their program by cause name, registered charitable number, or keywords. They can further narrow the search results by country, province/state, or city.
To ensure your supporters can locate your nonprofit’s profile in their search, we recommend adding Tags and Search Aliases to increase your findability. A complete profile that includes a Logo, Description, and Mission Statement to tell your donors about the work you’re involved in also helps donors find your organization. Learn more about how to edit your cause profile and how to optimize your profile.
Benevity manages workplace giving programs for many clients with different eligibility criteria. We do not disclose our client’s program eligibility requirements as that information is exclusive to their employees. If your organizations’ profile is complete in the Causes Portal but not searchable within your donor’s workplace program, your donor will need to inquire internally to learn more about their company’s eligibility criteria.
Why can't a donor find my organization?
There are several reasons why a nonprofit organization might be listed as inactive or may not appear on the Benevity platform. These reasons may include:
- The organization is no longer in good standing with its governing body or may have ceased operations.
- The organization has requested to be removed from the platform or has unresolved issues, such as uncashed checks or outstanding donations.
- The organization was found to be in breach of Benevity’s Terms of Use and was unable to resolve the breach within the agreed-upon timeframe.
- Duplicate profiles, profile consolidations, or mergers may have resulted in the deactivation of the organization’s profile.
- The organization did not respond to ongoing outreach efforts from Benevity.